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Terms and Conditions

Welcome to the Smart Hub Community website (the "Service") operated by Smart Hub Community and its affiliated companies, including Smart Hub Corporate (referred to as "we", "us", or "our"). By accessing or using our website, services, or facilities, you agree to comply with and be bound by the following terms and conditions ("Terms"). If you do not agree to these Terms, you may not use the Service.

Site Operation

  • Jurisdiction: The United Arab Emirates is our country of domicile. These Terms and any disputes or claims arising from your use of the Service shall be governed by and construed in accordance with the laws of the UAE.

Services Overview

Smart Hub Community offers:

  1. Rental of office spaces, coworking spaces, meeting rooms, and other related facilities.
  2. Business setup services under the trading name Smart Hub Corporate, including assistance with company registration, obtaining licenses, visas, and related documentation.

Accounts

  • Account Creation: Users must provide accurate, current, and complete information while registering on our website. Failure to do so may result in account termination.
  • Confidentiality: You are responsible for maintaining the confidentiality of your account credentials and all activities conducted under your account.
  • Prohibited Usernames: You may not use any offensive, misleading, or unauthorized names.

Payment Terms

  • We accept payments via Visa and MasterCard debit and credit cards in AED.
  • Payment confirmations will be sent to your registered email within 48 hours of the transaction.
  • All displayed prices will match the currency and amount on the transaction receipt.
  • Cardholders should retain copies of transaction records and our policies for future reference.

Cancellation and Refund Policy

For Office Rentals and Space Bookings:

  1. Cancellations within 24 hours of booking: Full refund, provided the booking date is more than 48 hours before the reservation.
  2. Cancellations after 24 hours of booking: 50% refund if the cancellation occurs more than 48 hours before the reservation.
  3. Cancellations less than 48 hours before reservation: No refund applicable.

For Business Setup Services:

  • Refund policies for services related to company registration, licensing, and visa services are subject to specific terms agreed upon in the service contract.

Refund Processing: Refunds will be credited to the original payment method within 30 working days. Extended timelines may occur due to your bank's policies; please contact your bank for clarification.

Availability, Errors, and Inaccuracies

We continually update our service offerings. Despite our best efforts, some information may be inaccurate or incomplete. We reserve the right to update, change, or correct errors at any time without prior notice.

Intellectual Property

All content, features, and functionality of the Service, including but not limited to text, graphics, logos, and software, are the exclusive property of Smart Hub Community and its licensors. Unauthorized use is strictly prohibited.

Limitations of Liability

We are not liable for any indirect, incidental, or consequential damages arising out of your use of the Service, including but not limited to loss of data, business, or profits. This applies even if we have been informed of the possibility of such damages.

Termination

We reserve the right to suspend or terminate your account or access to the Service immediately if you violate these Terms. Upon termination, your rights to use the Service will cease.

Indemnification

You agree to indemnify and hold harmless Smart Hub Community and its affiliates from any claims, losses, or damages arising out of your use of the Service or breach of these Terms.

Privacy Policy

Please refer to our Privacy Policy for details on how we collect, use, and protect your information. Use of the Service constitutes agreement to our Privacy Policy.

Office Foreign Assets Control (OFAC) Sanctions

We do not provide services to countries or individuals sanctioned by the Office of Foreign Assets Control (OFAC).

Changes to Terms

We reserve the right to update these Terms at any time. Material changes will be notified at least 30 days before taking effect. Continued use of the Service signifies acceptance of the updated Terms.

Contact Information

  • Registered License Name: SMART HUB BUSINESS CENTER L.L.C
  • Trading Name: Smart Hub Community
  • Email: info@smarthub.community
  • Website: https://smarthub.community
  • Office Address: The One Tower, Sheikh Zayed Rd, Barsha Heights, Dubai, UAE